Refund & Return Policy
WoodenFlooringDubai.ae
At WoodenFlooringDubai.ae, customer satisfaction is our top priority. This Refund & Return Policy explains the terms and conditions under which refunds, returns, cancellations, and exchanges are processed for our products and services.
Refund Eligibility Period
Refund requests must be submitted within 15 to 30 days from the date of purchase or delivery, depending on the product or service type.
The specific refund window will be communicated at the time of order confirmation.
Eligible Refunds
- Refunds may be approved under the following conditions:
- Manufacturing defects in flooring materials
- Damaged products upon delivery
- Incorrect product delivered
- Services not delivered as agreed
- Order cancellations within the allowed timeframe
All refund requests are subject to inspection and verification by WoodenFlooringDubai.ae.
Non-Refundable Items & Services
The following are non-refundable:
- Custom-made or pre-cut flooring as per customer specifications
- Engineered, solid wood, laminate, or LVT flooring installed at the site
- Customized flooring patterns or parquet designs
- Services already delivered or partially delivered
- Site measurement, consultation, or installation charges once provided
- Clearance, sale, or discounted items (if stated at purchase)
Return Conditions
- Returned items must meet the following conditions:
- Must be unused and in original packaging
- Must not be damaged due to customer handling or installation
- Must include valid proof of purchase
- WoodenFlooringDubai.ae reserves the right to reject returns that do not meet these conditions.
Refund Process
- Once your refund request is approved:
- Product or service inspection will be completed
- Approval confirmation will be sent to the customer
- Refunds will be processed within 30–60 business days
- Refunds will be issued via the original payment method
- Processing times may vary depending on banks or payment providers.
Order Cancellations
- Orders may be cancelled if:
- Flooring materials have not been cut or customized
- Installation work has not started
- Materials have not been procured
- Once cutting, customization, or installation begins, cancellations may not be possible or may be subject to cancellation charges.
Installation & Service Refunds
- For installation-based services:
- Refunds apply only if installation has not started
- Partial refunds may apply for partially completed services
- Measurement, site visit, and consultation fees are non-refundable once delivered
Exchange Policy
Exchanges are subject to:
- Product availability
- Condition of returned items
- Inspection approval
- Price difference adjustments (if applicable)
- How to Request a Refund or Return
- To request a refund or return, please contact us with the following details:
- Order number
- Product or service name
- Reason for refund or return
- Supporting images (if applicable)
- Requests must be submitted through official WoodenFlooringDubai.ae contact channels.
Policy Rights
- WoodenFlooringDubai.ae reserves the right to:
- Approve or reject refund and return requests
- Update or modify this policy without prior notice
- Adjust refund timelines based on product or service type
- Apply service-specific refund rules
Legal Disclaimer
All refunds and returns are subject to UAE consumer protection laws and applicable regulations.